Meet Danielle! Since joining the team in 2012 as a Project Administrator, Fulkrum's Group Account Manager shares an insight into her wealth of experience in a recent Q&A.
- Can you tell us about your career history prior to your current role as Group Accounts Manager?
I began my career journey at Fulkrum when I was 20, starting as a Project Administrator in 2012 in the UK office. My responsibilities included editing CVs and handling general admin tasks. In 2013, as the team expanded, I had the option to choose between the Accounts and Coordination routes. Although I initially wanted to pursue accounts after completing my A-levels, apprenticeships were not as popular at that time. So, I took on the role of an Accounts Coordinator, primarily focused on processing invoices for inspectors and clients.
In 2015, I went on maternity leave and returned in June 2016, transitioning into the role of an Assistant Accounts Manager. Opting for part-time work initially allowed me to balance the demands of being a working parent. In 2019, I achieved a significant milestone in my career by being promoted to the position of Group Accounts Manager.
- Can you tell us a bit about your day-to-day activities in your role?
In my role, as the title suggests, I oversee a global group, working not just with the UK office but with offices worldwide. My main focus is on banking and credit control, providing assistance to the entire accounts team. Day-to-day activities are incredibly diverse. Responsibilities include managing staff payroll, overseeing inspector and technical personnel payments, and leading the accounts team.
Given the global nature of my role, coordination is crucial. We have teams in Malaysia, UAE, America, and Brazil, four in the UK, and one in Aberdeen. Maintaining communication is essential, and I have weekly calls with the team to discuss reports and credit control matters. As we operate 24/7, there’s always someone available in my team from Sunday to Friday.
My involvement extends beyond internal matters, to client interactions. This includes handling updates and bank details, especially when a certain level of confirmation is required. The credit control process involves collaboration with various team members, starting from Accounts Coordinators and progressing to Regional Managers and Finance Directors.
No two days are the same for me. I also maintain relationships with clients, some reach out directly due to my background as an Accounts Coordinator and the long-standing relationship we have built.
- With over 10 years of experience in Account Management and Administration roles, how do you believe your experience and skillset contribute to maintaining Fulkrum’s highly regarded offerings?
With over 10 years of experience in Account Management and Administration roles, I believe the length of time I have worked within Fulkrum has been key in shaping my skill set and contributing to the company’s development.
Having started from the bottom, as one of the first Fulkrum employees, and grown with the business, I’ve been part of Fulkrum since its early stages, working directly with the founders in a small team. This experience exposed me to high expectations from the outset, and I embraced the challenges with a hands-on approach. I have witnessed and actively contributed to the company’s evolution, gaining valuable insights into its operations and requirements.
My learning process has been immersive, combining practical experience with my early education. Even during my return from maternity leave, I dedicated myself to continuous improvement, working full-time while attending evening college to study AAT courses. This commitment allowed me to expand my understanding of the technical aspects of accounting beyond the automated functions of tools like Sage. I took a somewhat unconventional path, initially handling tasks like invoicing and sales before delving into educational courses. This approach provided me with a unique perspective, as I learned not just the processes facilitated by software but also the intricacies of the background workings.
- Being at Fulkrum for over 10 years, you have witnessed the company grow globally, what has been a highlight?
One of the most significant highlights during my time at Fulkrum, has been the company’s remarkable global expansion. In my role and with the support of my team, I’ve had the privilege of connecting with people from various corners of the world. This aspect of my work has been inspiring, as it has allowed me to form friendships and professional relationships around the world.
A standout experience was the opportunity to travel to America for accounts training in Houston. Sitting alongside the Fulkrum accounts team in the Americas was not only professionally rewarding but also a personal highlight.
Additionally, witnessing the company receive the prestigious Kings Award for Enterprise was an incredible experience, as well as the senior management meeting held in London the day after. This face-to-face interaction was a rare and invaluable experience, considering that most of my global interactions are online. Meeting long-time colleagues in person, some who I’ve known with for years, was particularly special.
- Now a Group Accounts Manager at Fulkrum, what would you say has been your biggest learning curve or challenge?
I think my biggest learning curve and challenge at Fulkrum was when I found myself taking on additional responsibilities following my promotion. Despite the lack of experience in certain areas, I took on the challenge and managed to juggle between my existing role and the new tasks I had gained.
Another notable challenge in my career journey occurred when I returned to the company after maternity leave at the age of 23. Balancing a full-time job, college commitments with frequent exams, and parenting a newborn was definitely a challenge. The ability to manage and prioritise these various aspects of my life became a challenge but one that I loved.
- What is the best piece of advice you’ve received in your career?
If you want something you have to work for it. Just keep going.
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